Security Deposits & Claims

Security deposits protect boat owners against damage during rentals. Charter Boats uses a pre-authorization system — this means we place a temporary hold on your card, but no money is actually charged unless a damage claim is approved.

Deposit Amounts

Each boat owner sets their own security deposit amount, which you can see on the boat listing under "Conditions." Typical deposits range from $500 to $5,000 depending on the boat's value.

Before Your Charter

• Ensure your card has sufficient available credit for both the rental AND the deposit hold
• The deposit hold appears as a "pending" charge on your statement
• Keep your card active until the hold is released

During Check-In

• Document everything — take photos/videos of the boat's condition
• Note any existing damage on the check-in form
• Ask the owner to acknowledge pre-existing issues

During Check-Out

• Walk through the boat with the owner if possible
• Take photos of the boat's condition at return
• Sign the check-out form and keep a copy

After Your Charter

• If no claim is filed within 48 hours, your deposit hold is automatically released
• Release timing depends on your bank (usually 3-7 business days to show on your statement)
• If a claim is filed, you'll receive an email notification

Setting Your Deposit

Set a reasonable security deposit that reflects your boat's value and typical repair costs. Too high may deter bookings; too low may not cover potential damages.

Best Practices

• Document your boat before EVERY rental — photos and video
• Use our check-in/check-out forms consistently
• Note the boat's condition and any pre-existing issues
• Walk through the boat with guests at check-in and check-out

Step 1: Gather Documentation

Before filing, collect the following:

• Photos of the damage — clear, well-lit images from multiple angles
• Check-in photos — showing the boat's condition before the rental
• Check-out documentation — signed by the guest if possible
• Repair estimate or invoice — from a licensed marine professional

Step 2: Submit Your Claim

1. Go to Dashboard → Bookings
2. Find the relevant booking and click "File Claim"
3. Select the damage type and describe what happened
4. Enter the amount you're claiming (up to the deposit amount)
5. Upload all supporting documentation
6. Submit the claim

Required Documentation

All claims are reviewed by our claims team. Here's what happens:

Possible Outcomes

If a claim is filed against your rental, you'll receive an email notification. Here's what to do:

Review the Claim

1. Log in to your Charter Boats account
2. Go to the booking or click the link in your email
3. Review the owner's claim, photos, and requested amount

Gather Your Evidence

• Your own photos from check-in and check-out
• Any documentation showing the boat's condition
• Communication with the owner about pre-existing issues
• Witness statements if applicable

Submit Your Response

You can respond to the claim with your account of what happened and upload any supporting evidence. Our team considers both sides before making a decision.