To give your client a discount, open the booking you reserved for them, type an amount under Your discount in the Agent Only Section, and click Apply. The discount comes out of your own commission, so the boat's operator still gets their full price. The most you can give is shown beside the label, as (max €…) for that booking.

You can change the discount as often as you like until the booking is paid. After that it is fixed.

How to give a discount

  1. Hold the boat for your client first. See How do I hold a boat for my client and send them the link to pay?.
  2. Open the booking. You land there after you click Reserve, or open it from Bookings in your Agent Dashboard.
  3. Find Agent Only Section. It reads Visible only to you. Guest won't see this panel.
  4. Type the amount in euros under Your discount.
  5. Click Apply. You see Discount set to €… with the amount applied.
  6. The booking's price drops by that amount. If your client already has the link, they see the new price when they open it.

To take a discount back, set it to 0 and click Apply.

How much you can give

The limit is your own share of the commission on that booking. The note under the field says what that share leaves out: Your share excludes the platform fee and Stripe processing fees. If you type more than the limit, you see Max discount is €… and the field is set back to the most you can give.

Whatever you give is taken off what you earn on the booking.

When you cannot change it

The Agent Only Section is there only while the booking is not paid and is still an option or waiting for the operator. Otherwise you may see:

  1. Cannot change discount after payment: your client has paid.
  2. Cannot change discount on … booking: the booking is no longer open, for example it was cancelled.

If something here does not match what you see, ask Mermaid in the chat, or write to support@charter.boats.

This article is part of the agent guide.